Top 5 ways to Muck Up a project kick-off call

Scenario: A kick-off call is scheduled with an important customer. The customer is working with your organization for the first time and you want to make an impression. During the kick-off, you are required to introduce the team, discuss project timelines and processes, confirm scope of work and demonstrate a sample prototype/design over a web conferencing tool.

• Book a conference room for the meeting and sit far away from the speaker phone such that you are barely audible.
• Intentionally overwrite you final kick-off PPT 5 minute before the call and rely on your memory for the meeting.
• Don’t pre-inform the customer that you will be using a web conferencing tool
• Start installing the tool after dialling into the call and keep everyone waiting while you chat with your team in hushed tone.
• Don’t give the customer a chance to ask questions and clarify his understanding